Policies

Refund/Cancellation Policy:

At Trauma Institute International, we strive to provide a fair and transparent certification process. Please review our refund policy carefully before making a purchase.

  1. Certification Completion Deadline
    • You have 90 days from the date of purchase to complete the certification process.
    • If you do not complete the required steps within 90 days, your fee is forfeited, and you will need to repurchase to restart the process.
  2. Refund Requests
    • Refunds can be requested within 14 days of purchase.
    • Once you open the examination, refunds are no longer available.
  3. Certification Eligibility & Refunds
    • If you apply for certification but do not qualify, you will not be refunded if you have taken the exam.
    • If you apply for certification, do not take the exam, and do not qualify, you will be refunded and withdrawn from the process.
  4. Processing Fees
  • All refunds will have an $8.00 processing fee deducted from the total refund amount.

Accessibility / Disability Accommodations Policy:

Arizona Trauma Institute (ATI) is committed to ensuring our live webinars and online trainings are accessible to all participants. We use platforms with screen-reader support, live captions, and high‐contrast display options. Trainees with disabilities, including vision or color-vision impairments, may request accommodations such as alternate-format materials, large-text handouts, or captioning. Please email help@aztrauma.org to request accommodations.

Complaints and Disputes Resolution Policy:

Arizona Trauma Institute (ATI) is committed to maintaining high-quality training programs and
ensuring that all concerns, complaints and disputes are handled promptly.This policy explains how we receive, review, and resolve complaints related to our trainings, services, or staff.
If you have a concern, please let us know so we can address it quickly. Complaints may be submitted by emailing help@aztrauma.org or by using the Contact Form on our website. Providing details such as what happened, when, and who was involved will help us review the issue thoroughly.

Process:

ATI will confirm receipt of your complaint within 7 business days.
We will review the issue, gather any needed information, and may contact you for clarification.
ATI aims to resolve complaints within 15 business days after receiving all relevant information.
After the review, we will provide a written explanation of the outcome.
If you are not satisfied, you may request a further review by ATI leadership.
ATI keeps complaint records for at least five years. All concerns are handled respectfully, professionally, and with appropriate confidentiality. Only individuals involved in the review and resolution process will have access to the details of the complaint. ATI is committed to creating an environment where individuals feel comfortable sharing concerns. Submitting a complaint will not affect your ability to participate in our trainings or access our services.

 

CCPA and GDPR Disclaimer: all personal information is considered private and confidential and Arizona Trauma Institute never provides the information to a third party or uses the information for anything other than its intended purposes for training registration.

 

If you have any questions or need assistance, please contact help@aztrauma.org.

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